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Job Description

ZAIN6590 - Enterprise Product Owners Team Member – SME

About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of 31 March 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit


Assisting in developing and implementing marketing plans for the SME market, that aim at customer acquisition, and value extraction for corporate products in the assigned segment (Postpaid, Prepaid, Broadband, cloud solutions and others), through conducting market and competitor intelligence activities, researching potential products and services based on international trends and innovative services, and designing concept papers and marketing communications material to translate ideas to concerned parties.



 You will be responsible for:-

  • Performing market and competitor intelligence activities directed towards the SME and SOHO Market as well as forecasting analysis, collecting data about this market segment preferences, demands and penetration strategies, in addition to researching and analyzing competitors’ products, services and offers to understand Zain’s position related to the Enterprise marketing segment. 
  • Researching and acquiring insights about new products, services and offers that can service the needs and boost acquisition for SME sector potential products based on international trends and innovative services 
  • Providing sales and customer care with support, training, and direction in matters regarding the Zain’s business marketing products and services.
  • Supporting in contacting, visiting clients, partners and soliciting feedback about project’s performance, results, issues, and concerns, and accordingly communicate client’s feedback with all concerned functions/ departments to ensure customer satisfaction. 
  • Capability of building campaigns for to sell and cross-sell existing services and lead generation campaigns. 
  • Assisting in the communication material / advertisement requirements to MARCOM team for SME and SOHO segment and dedicated products and services, in addition to selection of advertisement, media channels, and material. 
  • Monitoring the Key Performance Indicators (KPIs) periodically, and developing periodic reports which include KPI results, sales, revenue, churn, gap analysis for targets and result, highlighting risks and opportunities and building plans accordingly. 
  • Following up and finalizing agreements with services and sales partners with commercial input. 
  • Soliciting customer feedback and requirements in SME segment from touch points; customer care, simulation and sales departments, as well as other external sources, and subsequently utilizing customer’s feedback in improving products and service levels and ensure customer satisfaction. 
  • Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs and others, in collaboration with the Pricing & Business Intelligence function. 
  • Building, calculating and evaluating commission structure for SME sales force. 
  • Assisting in developing concepts for new products, services and offers’ initiatives, which include a description of its characteristics and requirements, and subsequently communicating them to concerned parties. 
  • Performing other duties related to the job as assigned by the direct supervisor.


What do I need?

 Bachelor Degree in Marketing or a related field.

  • Minimum 2 years of relevant experience.

Those soft skills?

  • Commitment to Excellence.
  • Documenting & Reporting.
  • Initiative Attitude.
  • Promotion Techniques.
  • Research & Data Gathering.


Zain Jordan

Job Group



Amman - Jordan

Contract Type

Full Time

Closing Date


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