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Job Description

ZAIN6526 - Convergent Charging Engineer

About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of 31 March 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit www.jo.zain.com

WHAT

Operating and maintaining Zain’s Charging System platforms as well as analyzing customer subscription products and services and recommending new initiatives in addition to resolving fraud related issues and revenue assurance discrepancies and generating different statistics and KPIs to maintain performance of the systems.

HOW

You will be responsible for :-

  • Operating, maintaining, upgrading and troubleshooting the Convergence Charging System platforms including the Provisioning system, Voucher System, Zain USSD…etc. 
  • Analyzing current products and services and recommending initiatives that aim to improve them as well as evaluating and delivering new products and services and supporting the implementation process. 
  • Programming scripts to amend and improve charging system platforms’ functionality, as well as debugging programs and reporting faults. 
  •  Studying the capacity of systems within the given domain and associated platforms and reporting required alterations and necessary developments.
  • Collaborating with the Marketing function to implement and deploy new changes related to Business configuration and to ensure functionality of related operations. 
  • Handling charging operations through CRM and USSD interfaces as well as performing routine checkups and resolving any problems that may arise. 
  • Following up on customer’s problems and complaints as well as handling any fraud related issues or revenue assurance discrepancies and contributing to the prevention of associated causes. 
  • Analyzing marketing requirements and generating related figures and statistics as well as establishing charging systems’ KPIs to maintain performance of the charging function. 
  • Performing other duties related to the job as assigned by the direct supervisor.

WHAT DO I NEED?

  • You will be required to have Bachelor’s degree in Telecommunication Engineering or a related field.
  • Preferred Certification: Cisco Certified Network Associate (CCNA) or equivalent professional certificate.

Soft Skills

  • Highly effective communication skills.
  • Accountability and commitment to excellence.
  • Data Analysis and Analytical skills.
  • Hardworking and Team Player.
  • Self motivated.
Operation

Zain Jordan

Job Group

IT and Technical

Location

Amman - Jordan

Contract Type

Full Time

Closing Date

10-Jul-2019

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