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Job Description

ZAIN6456 - Market Planning & Performance Senior Specialist

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


Jobs in this level support organizational decision - making through efficient analysis of data and information related to Zain’s current performance, partnership opportunities, market trends and investment opportunities. They are also responsible for the provision of technical expertise pertaining to analysis and reporting of business data and information, in order to analyze potential business opportunities that can improve Zain’s profitability and ensure business continuity.



Implement and suggest improvements to Data Analysis and Reporting policies and procedures

Data Analysis and Reporting :

Manage the allocation of work plans to the team and ensure that necessary reports and analyses are available on time for management decision making purposes
Participate in the development of documentation pertaining to partnerships and business development, strategy development and performance planning, in compliance with all relevant procedural and legislative requirements
Advise on the formulation of Data Analysis and Reporting initiatives and ensure communication and implementation in coordination with key stakeholders
Develop sales business plans, key performance metrics in order to improve productivity, maximize organizational effectiveness and ensure consistency with Zain goals and objectives
Analyze potential business opportunities for Zain Sales channels (Shops, Direct & VIP) including identification of emerging trends to develop relevant business cases for Zain
Review all reports developed by the reporting team pertaining to partnerships and business development, strategy planning, business intelligence, etc. and forward the same to management to highlight key statistics
Suggest remedial actions and measures for course correction on unresolved escalations
Provide an ‘outside in’ perspective and ensure that a best practice system encompassing all data and information analysis practices are adopted, instituted and complied with
Monitor compliance with customer SLAs (Service Level Agreements) and intervene as required to resolve breaches of SLAs

Function and People Management :

Manage Data Analysis and Reporting team, provide needed motivation, and ensure satisfaction to achieve set objectives and KPIs
Manage team members to ensure optimal performance is achieved and develop improvement recommendations as required


Bachelor's Degree\Master's Degree is Preferable in Business Administration or equivalent

A minimum of 6 years of relevant experience with at least 2 years in a similar role


Behavioral Competencies   Level
Achievement Driven             Basic
Teamwork and Cooperation Advanced


Technical Competencies   Level
Business Modeling             Advanced
Communication Skills         Intermediate
Computer Skills                   Intermediate
Decision Making and Problem Solving   Basic


Zain Saudi Arabia

Job Group



Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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