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Job Description

ZAIN6097 - Marketing-Analytics & Customer insight

About Zain Kuwait:

The Group’s flagship operation was established in 1983 and made history in 1994 by becoming the first telecom operator to launch a commercial GSM service in the region. Zain Kuwait is the country’s leading operator serving 2.8 million customers as at 31 March 2017, reflecting a market share of 39% and offers a nationwide ultra-fast 4G LTE data network that covers the entire population through 2,324 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Kuwait the most dynamic products and services. The foundation of Zain Kuwait’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Kuwaiti workforce, the company is committed to employing high caliber people as well as nurturing the finest Kuwaiti talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Kuwait, please visit

Basic Purpose

The Analytics Senior acts as the “single source of truth” and is responsible for providing data-based answers to business related questions. The Analytics Senior accepts reports and analysis requests from Marketing and manages the analysis and mining of data to produce commercially relevant insights. Furthermore the Analytics Senior will lead the build-up of core data products as well as modeling and experimentation processes. The position is a leadership role that strikes the right balance between business acumen and passion for modeling, writing code and getting hands-on with technical solutions

Main Responsibilities and Duties

•Develop solutions & Ad-hoc zoom-ins of key commercial hypothesis and analysis requests generated from leadership meetings

•Develop and implement algorithms for analysis of large, complex datasets

•Create visualizations to present results of analyses to various stakeholders (including stakeholders of a non-technical background)

•Perform mathematical modeling, machine learning, probability and other data studies and data discovery around new data sources or new uses for existing data sources

•Build models, coalesce data sources, interpret results, and build services that enhance Zain's ability to derive value from data and that upgrade Zain's decision-making capabilities meanwhile featuring the latest in data science tools, machine learning / A.I. algorithms, software engineering disciplines, and analytical techniques

•Lead the development of models that are appropriately scoped to solve marketing problems that include but are not limited to:

− Statistical forecasting models

− Profitability models

− Business case simulations


•Ability to lead, inspire and motivate stakeholders towards a common goal

•Ability to efficiently manage one's own time and the time of others

•Excellent knowledge of statistics, data mining tools and methodologies (e.g. R,SQL , Python, etc.)

•Familiarity with business theory and methodology

•Strong quantitative, analytical reasoning and modelling abilities

•Strong statics background and comfort developing mathematical query and data manipulation solutions

•Strong problem solving skills and ability to identify and frame key issues

•Excellent written and verbal communication, influence, and negotiation skills to express ideas

•Experience handling medium to large datasets (100 GB+)

•Basic understanding of telecommunications and tech industry

•Advanced MS Office skills (Excel, Word, PowerPoint, etc.)

More Details


  • Bachelor’s Degree required; Master Degree or Certification Preferred


  • Business / Computer Science / Engineering or related field


  • Quantitative analytics / Customer base management


  • +5


Zain Kuwait

Job Group



Kuwait City - Kuwait

Contract Type

Full Time

Closing Date


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