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Job Description

ZAIN5140 - Big Data and Digital Director

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 30 September 2013, the operation served 8 million customers and had extended its network coverage to 92% of the population via a network of over 5,500 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


The job holder is responsible for overseeing the Big Data & Digital Directorate including Planning and Data Governance Department, Analytics and Reporting Department and Digital Team


Strategy Management:

  • Contribute to the formulation and implementation of Directorate Strategy and Plans as befitting the Sector and overall strategic objectives
  • Formulate and communicate the performance objectives and continuously monitor progress and alignment towards overall objectives

Department and Team Management:

  • Manage the implementation of policies and procedures in order to ensure the fulfillment of organizational requirements whilst delivering high-quality services
  • Manage the operations, deliver expertise, encourage teamwork and align work processes to achieve high performance standards, meet established targets and engage employees

BI System Management:

  • Supervise the design of the master data management governance and data mining models, systems and tools for maintenance and reporting purposes
  • Facilitate the translation of data requirements into technical specifications based on agreed service level agreements (SLAs)
  • Facilitate the delivery of requested ad-hoc information system reports as per agreed service level agreements (SLAs) for reporting purposes

Data Research and Management:

  • Supervise the delivery of data requirements based on agreed service level agreements (SLAs) to ensure adherence to requirements
  • Supervise research and benchmarking as and when required to obtain necessary information for analysis, forecasting and reporting
  • Supervise data modeling initiatives to guide the development of customer segments, service and channel strategies (e.g. propensity for take-up, churn risk, etc.)

Market Analysis:

  • Supervise the development of market share analysis (i.e. active base, gross adds and churn) for performance monitoring


  • Supervise performance analysis (actual vs. budgeted) and consolidate performance view to Management on daily/weekly/monthly basis for decision-making purposes

 Cross Functional Initiatives Execution:

  • Monitor the execution of selected cross functional initiatives as per set plans

Corporate Performance Management and Reporting:

  • Supervise the definition and implementation of performance indicators and processes that enable Zain to effectively manage and improve operations
  • Manage and communicate corporate performance reports providing evaluation of performance against plans and budgets

Accessibility Revision:

  • Perform revisions on access privileges on the data sources and all automated reports being published at Zain

Customer Analytics Management:

  • Develop relevant data mining models to ease clustering and segmentation (i.e. value segmentation, behavioral segmentation, demographics segmentation)

Forward Predictive Analysis:

  • Lead forward predictive analysis and disseminate to relevant Sectors to serve for forecasting and decision-making purposes

Execution Guidelines Development:

  • Supervise development guidelines and methodologies for the execution of strategy, business plans and initiatives to ensure timely and systematic implementation

Strategy Execution:

  • Monitor the execution of corporate strategy and Sector business plans

Business and Individual Performance Alignment:

  • Coordinate with Human Resources to align individual and business performance for employee performance management purposes

Digital Transformation Strategy Management:

  • Develop technology digital strategy and digital transformation program activities in line with Technology strategy of Zain
  • Coordinate Zain digital transformation activities with other departments and present digital transformation to executive management

People Management:

  • Monitor employee performance and submit continuous feedback to encourage and support  employees’ professional development and guide training programs implementation


  • Bachelor's Degree ,Master's Degree is Preferable (Management Information System or equivalent)
  • A minimum of 12 years of relevant experience with at least 6 years in a similar role

Zain Saudi Arabia

Job Group

IT and Technical


Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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